Store Policy

Store Policy

  • All prices are based on length and thickness of hair.
  • Prices are subject to change / on public holidays.
  • Complimentary in salon consultations and quotes are given for accurate pricing.
  • Appointment cancellations must be given prior notice of 24 hours (By phone or email only) or cancellation fee applies to 50% of the total service cost.
  • Please email any feedback or complaints through Contact us page within 1 week of service. We will surely do our best to help.
  • Please inform us prior to chemical services if you are allergic/sensitive. Patch test will be performed.
  • Abusive and disruptive behaviour will not be tolerated as we endeavour to provide a relaxing environment for everyone.
  • Exchange / Refunds are provided for products, with valid receipt or proof of purchase. Within seven days of purchase. Exchange/ Refunds are not given for change of mind, found it cheaper, decided you did not like the purchase or had no use for it.
  • Seniors prices are Monday to Friday.
  • For WH&S  reasons, we cannot service children under 4 years of age and unsettled children.